4 Different Airports ranked No. 1 for Service Quality, and we can’t stop laughing at Our Media

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4 Different Airports ranked No. 1 for Service Quality, and we can’t stop laughing at Our Media


Today, I woke up to the news that Mumbai’s Chhatrapati Shivaji Maharaj Airport has been ranked No. 1 in the whole world for the service quality. Well, it was a super proud moment for any Indian. So, I just thought of writing a blog on the same to share this proud moment with fellow citizens. As I researched more, I realised that Mumbai’s Airport wasn’t the only one to be ranked number one. It was, in fact, a tie between Mumbai and Delhi.


Well, I am not kidding. As I googled the news again, I found out the 2 top trending news completely contrast with each other. And to my amusement, it wasn’t any random website, but our top news agencies Hindustan Times and NDTV.



After discussing this confusion with certain friends of mine, I realised that Delhi and Mumbai are not the only two airports to be in number 1 position. However, Hyderabad too is on the list. And yes, I am still not kidding.


As per a report of ‘The Hindu’ published on 6 March 2018, “Hyderabad airport has bagged this award for the fourth time. In 2014, it was the first in India to be awarded the prestigious ACI-The Director General’s Roll of Excellence in Airport Service Quality.”


Within few minutes, I came to know that Indore’s Airport is also World’s Best in Service Quality. Today’s Newspaper in Indore announced the city’s Airport as no. 1 in Service Quality.



On top of it, the authorities of the respective airports are delighted and overwhelmed to secure the top position.


I Prabhakara Rao, CEO, Delhi International Airport Ltd. (DIAL), said, “To sustain the top position will be a challenge. We focus on infrastructure, convenience and service to achieve the top position and will continue to do so. I can assure that during the expansion work, the convenience of passengers will not be compromised. Of course, there will be some bottlenecks, but it will be manageable.”


G.V.K. Reddy, founder-chairman of GVK Group which manages the Mumbai airport, said, “We are delighted to be conferred with this award. In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in a decade we have got it to hover around 4.99 out of a maximum 5.”


Srinivas Bommidala, Chairman-Airports, GMR Group, Hyderabad, says, “This is a recognition of the collaborative work of all stakeholders at Hyderabad airport. We are embarking on expansion of Hyderabad airport, which will not just provide necessary infrastructure boost to facilitate high air traffic and passenger growth, but also a delightful passenger experience with right fusion of technology and human touch.”


Well, as a reader, I am still looking out for the clarification and is now actually curious to know that which airport has actually bagged No. 1 position in terms of Service Quality.


Probably, the editor of every news agency named their city as No. 1.


Published by Kanika Saini on 07 Mar 2018
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